Last Updated: April 20, 2026
1. Introduction
RADDYSHRISOLUTIONS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.raddyshrisolutions.site or use our airport pick-up and drop-off services in Chennai, Tamil Nadu, India.
By using our Website or Services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly:
- Booking Information: Full name, phone number, email address, pick-up address, drop-off address, date and time of travel, flight number, number of passengers, and luggage count.
- Contact Form Submissions: Name, phone number, email address, subject, and message content when you submit an enquiry through our contact form.
- Communication Records: Records of phone calls, WhatsApp messages, and emails exchanged between you and our team.
2.2 Information Collected Automatically:
- Device Information: Browser type, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, referring website, and click patterns.
- IP Address: Your Internet Protocol address, which may indicate your approximate geographic location.
3. How We Use Your Information
- Service Delivery: To process bookings, assign drivers, confirm rides, and provide the airport transfer service.
- Communication: To send booking confirmations, driver details, ride updates, and respond to enquiries.
- Customer Support: To address complaints, resolve disputes, and improve service quality.
- Website Improvement: To analyze usage patterns and improve functionality and user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- With Our Drivers: We share your name, phone number, pick-up/drop-off address, and flight details with the assigned driver solely for providing the booked service.
- Legal Requirements: If required by law, regulation, legal process, or governmental request.
- Safety: To protect the rights, property, or safety of RADDYSHRISOLUTIONS, our customers, drivers, or the public.
5. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience:
- Essential Cookies: Required for the Website to function properly (e.g., session management).
- Analytics Cookies: To understand how visitors interact with our Website, helping us improve content and functionality.
You can control cookies through your browser settings. Disabling cookies may affect some features of our Website.
6. Data Security
We implement reasonable security measures to protect your personal information:
- Secure communication channels (WhatsApp end-to-end encryption for messages).
- Limited access to personal information (only authorized team members can access booking data).
- Regular review of our data collection, storage, and processing practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Data Retention
- Booking data: Retained for 12 months after the trip date for customer support and dispute resolution.
- Contact form submissions: Retained for 6 months after the enquiry is resolved.
- Website analytics data: Retained in anonymized form for up to 24 months.
8. Your Rights
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete information.
- Deletion: You may request deletion of your personal information, subject to legal retention requirements.
- Objection: You may object to the processing of your personal information for specific purposes.
To exercise any of these rights, contact us at info@raddyshrisolutions.site or call +91 44 6600 7000.
9. Third-Party Links
Our Website may contain links to third-party websites (such as Google Maps for directions). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our Website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.
12. Contact Information
Disclaimer: RADDYSHRISOLUTIONS is an independent platform. We do not affiliate with any other entity, brand, or organization.